Statement of Service
ORGANISATION
Since 1997 the People Matter Charitable Trust has helped approximately 7,000 jobseekers in their active job search.
THE CHARITY’S SERVICES
Reception:- It is managed by paid and voluntary staff who assist with enquiries, registrations and appointment bookings. If appropriate, people are signposted to other organisations.
One-to-one sessions:- Offering confidential appointments providing job search and careers guidance information and advice for adults. These are undertaken by trained paid and volunteer staff.
Getting-a-Job Workshops:- Workshops supporting job seekers in developing job search knowledge and skills. The Job Club:- On site facilities for registered clients to come in and use in their job search . These include use of the internet.
In-Work Support:- Providing a service for employees struggling to cope in difficult circumstances through the provision of a one to one listening and advice service.
Please note:- Clients requiring assistance from an interpreter to access our services are advised to make their own arrangements at their own expense.
OPENING HOURS
Mondays 9am to 1pm
Tuesdays to Fridays
10am to 1pm & 2pm to 4pm
The offices are situated on the 1st and 2nd floors and are accessed by a staircase only. Efforts will be made to try to arrange alternative locations to see clients with sensory/motor disabilities if required.
HOW TO CONTACT US
Telephone: 01323 431289 Answerphone available outside office hours
Address:
17 Gildredge Road, Eastbourne, BN21 4RU
Email: reception@people-matter.org.uk
Web: www.people-matter.org.uk
In person: by visiting the Reception desk
If you are unable to keep an appointment, please telephone and inform us by 9am on the day of your appointment so that this time slot may be re-allocated. Failure to do so may result in an appointment not being offered at a future date.
QUALITY STANDARDS In May 2007 the Charity was awarded the Matrix Quality Standard for the second time by the EMQC (external assessors) for information, advice and guidance services.
Service users will have the opportunity to complete a feedback form. This assists in the continuous monitoring of the quality of service provided.
Our Equal Opportunities Policy and a Statement about Diversity may be read on request at Reception.
DATA STORAGE “Sessions held between Personal Advisors and clients will be held in confidence. The Trust subscribes to the eight principals set down by the Data Protection Act of 1998, and in achieving this aim will ensure all client data remains confidential and is kept in a safe and secure place with access limited to Personal Advisors and authorised members of staff involved in providing the service”
HOW TO COMPLAIN If you feel dissatisfied with any aspect of the service, please tell your Personal Advisor or ask to speak to the Duty Manager so that the issue can be dealt with immediately. If this is not possible, you can request that a senior member of our management team or our Chair of Trustees contact you to discuss your concerns.
COST OF SERVICE The Charity is independent and receives some public funding, but still relies on donations. Any contribution, however small, would therefore be very much appreciated. However it is part of the ethos of People Matter to provide an inclusive service irrespective of ability to pay and would therefore never wish finance to become a barrier to someone seeking help.
SUPPORTING PEOPLE MATTER If you would like to support the charity by subscribing a small regular amount by standing order, please ask the receptionist for an appropriate form. If you are a tax payer, you can if you wish, sign a Gift Aid declaration form, which allows 28p in the £ to be claimed back from the government.
Updated April 2010